Terms + Conditions

Studio Made Brightbound products are designed, fabricated, and assembled in Brooklyn, NY, and Napa, CA. Each piece is subject to our careful quality control standards throughout the fabrication process. Our glass is studio blown and natural variations in shape, finish, and orientation of the fixture will occur and are part of the design intent. All Brightbound products are handcrafted and unique. Brightbound’s proprietary parts are designed and handcrafted in the USA. Scalable site-specific configurations are available.

Warranty Brightbound is dedicated to delivering exceptional service and products. We firmly stand behind everything we make. Brightbound warrants that its products will be free from defects in material and workmanship when properly installed and under normal use and service for two years from the date of purchase. If there is a defect in craftsmanship it must be reported immediately and we will evaluate it on a case-by-case basis at our sole discretion. We will not be responsible for third-party repairs unless agreed to in advance in writing. This warranty does not extend to damage resulting from shipping, accident, misuse, tampering, alteration, or neglect, nor does it apply to unauthorized repairs. If damage has occurred in shipping, all original packaging must be retained and documented by the receiver.  

Pricing All fixtures are invoiced at the price that is in effect at the time the order is received. We honor pricing for written quotations (including custom projects) for thirty (30) days from the date of the quotation, regardless of a subsequent pricing increase. The net pricing of our fixtures is subject to change without prior notice.

Payment Terms: A 50% deposit of all orders over $5,000 is required before an order is placed into our production schedule. For all orders under $5,000 payment in full is required. Deposits are non-refundable. Final payment is due before delivery, shipment, or release of an order. 

Our preferred method of payment is ACH via our Quickbooks system.. We accept payment by check, ACH wire transfer, Visa, MasterCard, Discover, American Express, Apple Pay, Venmo, or Paypal. Credit card payments for orders over $10,000 are subject to a 3% processing reimbursement fee.  Final Payment is due upon completion of fixture and final invoice is sent.  

Shipping All orders must be shipped upon completion and final payment. Items not paid, shipped, or picked up within 20 days of completion will be subject to storage and handling fees. Storage fees will accrue per month, per item, and will be added to your final invoice. No order will be released until storage fees have been paid. All orders are assessed shipping and handling charges. If a customer does not wish to incur shipping charges, their fixtures will be made available for pick up at our facility, where handling charges will be applied and our liability for damage will end. Change of address or re-delivery after shipping are also subject to fees and may cause delays. Brightbound releases liability for damage during shipping and installation as soon as the item leaves our facility.

Shipping insurance is available upon request, but is not included by default—no insurance is provided or implied unless specifically requested before shipment. The maximum insured value is $10,000 and coverage is provided through a third-party shipping insurance company; all insured shipments are subject to that company’s terms and conditions. Please request a copy and it will be provided to you. We make no guarantees regarding the performance of the shipping and insurance companies and are not responsible for shipping damage or loss.

For international shipments, clients are responsible for Tariffs, VAT, customs clearance, duties, taxes, and any related fees. International orders may have lead times that vary widely.

Trade Accounts Contact our sales team to set up a trade account. You will have access to our dedicated trade sales team with over 30 years of combined industry experience and comprehensive design and installation support. Must have a valid state-issued resale license and completed CA BOE-230 form on file for tax exempt purchasing. Contract quantity discounts are available.

Lead Times Lead times are based on our production schedule and may vary. Production of an order begins only once payment is received and processed or upon approving a DFA. Orders will ship only when the invoice is paid in full. We will notify you of your expected lead time once the payment is processed. Please inquire if expedited options are available for your order.  

Drawings Brightbound Offers CAD services for your specific project with a three week lead time. A DFA is defined as a drawing for approval. 2D .dwg base files are available for all fixtures upon request at no charge. Fee includes a 3D drawing  for your specific project, 2 rounds of revisions, and a DFA. Production schedule and lead times do not begin until drawings are approved and signed by the customer. If the location or ceiling of the project is complex, additional design fees may be incurred. Brightbound creates, and owns the copyrights and other rights related to, various drawings, photographs, and other depictions in the form of, among other things, hand-drawn sketches, 2D CAD drawings and files, 3D CAD drawings and files, as well as other electronically stored files and photographs of Brightbound’s products.  Most fixtures can be selected and sized by using the provided tear sheet and product line specifications.

Custom Designs A custom design is defined as any modification to our standard product line and is not normally produced by Brightbound. This can include configuration, size, scale, material, finish, or color. Custom orders require a 50% deposit that is non refundable. A custom design fee is required and is based on the individual project scope and level of complexity of the design. The fee includes a 3D drawing scaled for your specific project, 2 rounds of revisions, and a DFA. Refer to Custom Design Agreement Doc. The final design may affect the overall pricing of the fixture. Brightbound retains the rights to all designs. Additional design service fees may incur if more than 2 revisions take place or if the scope increases beyond the original agreement. Fixture price and lead times will vary and will be evaluated on a case by case basis.

Drawings and custom designs provided by Brightbound, and the copyrights related thereto, remain the sole and exclusive property of Brightbound. Brightbound makes no representation that any drawing shows or depicts the latest version of any product, and Brightbound may, in its sole discretion, alter, modify, or change the design at any time without regard to what is shown or depicted in any drawing. 

Additional Fees & Upcharges  Finish selections that fall outside of our standard offering may incur additional fees.  This can include configuration, size, scale, material, finish, or color.  Refer to the current price sheet. Rush orders will incur an additional fee.  Approved on a case by case basis only. 

UL Listing Many of our pendant and chandeliers are UL listed. UL provides third-party performance certification to determine if a product meets specific performance based standards or parameters. UL’s performance certifications are published in the company’s Online Certifications Directory and are supported by its Follow-Up Service, to determine ongoing compliance. The UL Listed Mark serves as proof of product compliance with national safety standards

Trademark & Copyright Brightbound® is a registered trademark. The images and designs shown on www.brightbound.com and those that belong to Brightbound are original to and valuable assets of Brightbound INC.  We protect and defend our trademark and copyright work including but not limited to drawings, designs, fabrication methods, text, photographs, web content, logos, marketing material, and product and packaging design. Unauthorized use of copyright material is strictly prohibited.

All Sales are Final Brightbound does not offer returns, refunds, or exchanges. Be sure to inspect your order immediately upon receipt. If you have concerns about the product you receive, please contact us at sales@brightbound.com within 48 hours and we will evaluate each request on a case-by-case basis.  

Installation We require a licensed contractor and/or electrician to install our fixtures. Brightbound is not responsible for site conditions or any damage to our products during installation. Please follow the instructions provided and contact Brightbound with any questions. We offer  a complimentary installation call during regular business hours with a Brightbound team member prior to or during your installation. On site installation may also be available for large chandeliers. Charges, approved in advance, will apply for  time and expenses, please inquire.  To schedule a call, or for additional installation assistance please call our studio 1+888-890-0687 or email studio@brightbound.com.

Care and Maintenance Carefully review care and maintenance instructions for your specific product. We are not responsible for damage due to improper care, maintenance, or alteration of our products as these may void the product warranty.